Refund and Cancellation Policy

1 Scope

This Policy governs the rights and obligations of the participant and of Inner Condor regarding the cancellation, rescheduling and refund of payments made for the Services. It forms an integral part of our Terms and Conditions.

Deadlines are computed in calendar days and in relation to the scheduled start date of the experience, unless otherwise stated.

2 Deposit and Balance

To secure your place, payment of a deposit is required (generally 50% of the value of the service or the amount indicated at the time of booking). The balance must be paid before the start of the experience, on the date and in the manner communicated to you in the confirmation.

Failure to pay the balance by the agreed date may result in the release of your place, without prejudice to the cancellation conditions set out in this Policy.

3 Cancellation by the Participant

If you wish to cancel your participation, you must notify us in writing (email or WhatsApp) through our contact channels. The cancellation date shall be determined by the moment we receive your notice, not the date of your email.

4 Refund Table

Credits issued shall be valid for 12 months and may be applied to any Inner Condor experience, subject to confirmation of availability.

5 Rescheduling

You may request the rescheduling of your experience, subject to date availability, under the following terms:

• Requested more than 15 days in advance: at no additional cost, applying the amount paid to the new date.
• Requested between 8 and 15 days in advance: with an administrative fee of 10% of the total value of the service.
• Requested less than 8 days in advance: rescheduling is not permitted; the Refund Table applies.

Only one (1) rescheduling per booking is allowed. If the new date is also cancelled, the Refund Table shall apply using the original date as reference.

6 Cancellation by Inner Condor

In the unlikely event that Inner Condor must cancel an experience for reasons attributable to the company (unavailability of the master, internal logistical problems, among others), the participant shall be entitled to:

• A full refund of all amounts paid, or
• Rescheduling to a new date at no cost whatsoever, or
• A credit equivalent to 110% of the amount paid, valid for 12 months.

In no case shall Inner Condor be liable for the participant's indirect expenses (transportation, lodging or others) arising from such cancellation.

7 Force Majeure

If the experience cannot take place due to force majeure (natural disasters, health emergencies, government decrees, social unrest or other events contemplated in our Terms and Conditions), Inner Condor will offer, at the participant's choice:

• Rescheduling without penalty, subject to availability, or
• A credit for the amount paid, valid for 12 months.

In these cases no monetary refunds will be made, unless the new date cannot take place within the validity period of the credit.

8 Request Process

1. Send your request in writing to info@innercondor.com or via WhatsApp to +51 916732290.
2. State your name, the booked service, the date and the reason for the cancellation.
3. We will verify your booking and confirm the amount of the corresponding refund or credit according to this Policy.
4. Refunds will be processed within a maximum of fifteen (15) business days using the same payment method originally used, except where technically impossible, in which case an alternative method will be arranged.

9 Non-Refundable Items

Under no circumstances shall the following be refundable:

• Administrative and booking management expenses (itemized in each case).
• Bank fees and payment gateway commissions.
• Complementary third-party services (transportation, lodging, meals) contracted independently.
• Payments for services already enjoyed or started.
• Participations cancelled for breaching the participant Conduct Terms.

10 Contact

For any questions about this Refund Policy:

• +51 916732290
• info@innercondor.com