Complaints Book

In accordance with the provisions of the Peruvian Consumer Protection and Defense Code (Código de Protección y Defensa del Consumidor – Law No. 29571).

BUSINESS IDENTIFICATION

Legal Name: ANDEAN HEALING ALLIANCE E.I.R.L

Tax ID (RUC): 20615226336

Address: Apv. 20 de Enero LTE K-3- C.C Chinchaysuyo

1. CONSUMER IDENTIFICATION

Full Name *

Document Type *

Document No. *

Address *

Phone *

Email Address *

Father's/Mother's Name (If the consumer is a minor)

2. COMPLAINT DETAILS

Good Purchased (Product or Service) *

Claimed Amount ($)

Description of the Complaint or Claim *

Details of the Consumer's Request *

Claim (Reclamación): disagreement related to products and/or services. Complaint (Queja): disagreement not related to products and/or services; or, discomfort or dissatisfaction with customer service.

Filing a claim does not prevent resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint before INDECOPI.

The provider must respond to the claim or complaint within no more than fifteen (15) business days, which term is non-extendable.

I declare that I have read and accept the Privacy Policy. I declare that I am the holder of the service and accept the content of this form, stating under sworn declaration the truthfulness of the facts described. INNER CONDOR reserves the right to take appropriate legal action should the falsity or inaccuracy of the above statements be verified.

I have read and accept the Privacy Policy and the Declaration under Oath set out above. (Required)

By submitting, I declare under oath that the information provided is true.